On-call IT Helpdesk
As an IT Integrator we provide full desktop support, server administration, network management and network security services. Simply send an email or call the Neocom Helpdesk your ‘one stop shop’ for any support request. If we can’t help you over the phone your request will be logged enabling you to receive automatic updates when the job status changes or the request is resolved. Neocom’s Service Delivery Manager will ensure that your work request is dealt with in a professional and timely manner to minimise IT related costs and reduce down-time.
Whether you require support services on an ad hoc basis or a complete Facilities Management Agreement, Neocom can provide and support a total turn-key solution.
Neocom has a range of products and services available to ensure that critical hardware appliances are operating at maximum efficiency.
Monitoring services range from tracking data usage and storage, peak performance and patch management to automated alert response. As requirements will be specific to each network, Neocom develops a specific plan for each client.
SOME OF THE AREAS WE CAN HELP WITH
- Windows 200 / XP/ Vista / 7
- Citrix Xenapps
- Terminal Services
- Anti Virus
- Anti Spam
- Exchange Server
- Windows and Linux Servers
- Apple OSX
- Contact us for the full Helpdesk Profile
